Frequently Asked Questions

If you or your loved one needs assistance with daily activities, medical care, or companionship, our services may be beneficial. We offer free consultations to assess your needs and discuss how we can help. Contact us to arrange an assessment.

Yes, all our care professionals are fully qualified, trained, and regularly updated on best practices. They undergo thorough background checks, hold relevant certifications, and receive ongoing professional development to ensure the highest quality of care.

Adult care services include personal care (bathing, dressing, grooming), medical support (medication management, wound care), domestic help (cleaning, shopping, meal preparation), and companionship. We also provide specialized care for conditions like dementia, post-surgical recovery, and chronic illness management.

Yes, we specialize in caring for children with complex medical needs and developmental conditions. Our pediatric care includes medical support, developmental assistance, educational support, and family respite services. We work with children with conditions such as cerebral palsy, autism, learning disabilities, and other complex needs.

Live-in care involves a care professional staying in your home to provide 24/7 support. This includes overnight supervision, personal care, meal preparation, medication management, and companionship. The carer has their own room and works on a rotational basis to ensure consistent care.

Costs vary depending on the type and level of care required. We provide transparent pricing with no hidden fees. During your free consultation, we'll discuss your needs and provide a detailed quote. We also offer information about funding options that may be available.

Yes, various funding options may be available including local authority funding, NHS Continuing Healthcare, Direct Payments, and Personal Independence Payments. We can provide guidance on funding options and help with applications where appropriate.

Yes, we understand that care costs can be significant, so we offer flexible payment arrangements. We can discuss payment schedules that work for your budget during the initial consultation.

We understand that care needs can be urgent. Depending on availability and the complexity of needs, we can often arrange care within 24-48 hours. For non-urgent situations, we typically begin services within a few days of completing the assessment and care planning process.

During the assessment, we'll discuss your specific needs, preferences, and goals for care. We'll evaluate the home environment, current health status, and any special requirements. This helps us create a personalized care plan and match you with the most suitable care professional.

Absolutely. We believe it's important that you feel comfortable with your care professional. We'll introduce you to suitable candidates and ensure you're happy with the match before care begins. If you're not satisfied, we'll find an alternative carer.

We maintain high standards through regular training, supervision, and monitoring of our care professionals. We conduct regular reviews with clients and families, maintain detailed care records, and have robust quality assurance processes in place.

Your satisfaction is our priority. If you have any concerns, please contact us immediately. We take all feedback seriously and will work quickly to address any issues. We have a formal complaints procedure and will work with you to resolve any problems.

Yes, we are fully regulated by the Care Quality Commission (CQC) and maintain comprehensive insurance coverage. All our care professionals are properly insured and we meet all regulatory requirements for care provision.